01 Summary
| VIP membership | Donation | |
|---|---|---|
| Price | £5.00 per month | Any amount from £1 |
| Billing | Every month until you cancel | Once |
| Delivery | Perks active within 24 hours | Nothing to deliver |
| Cancelling | Anytime; perks last until the end of the paid month | Not applicable |
| Refunds | Within 7 days of a charge | Only for payment errors, within 14 days |
This policy doesn’t limit any rights you have under the consumer protection laws where you live.
02 How VIP billing works
- VIP costs £5.00 per month. You’re charged when you sign up, then again on the same day each month until you cancel.
- Any VAT or sales tax that applies is added at checkout, and you’ll see the total before you pay.
- Payments are processed by Stripe. Charges appear on your card statement as EH BIG DOG.
- If a renewal payment fails, Stripe retries it over the following days. If it still doesn’t go through, your VIP ends until you subscribe again.
03 Delivery of VIP perks
- VIP is a digital service. Nothing is shipped.
- At checkout you enter your Steam profile URL or SteamID64. We link your perks to that Steam account and switch them on within 24 hours of payment, usually much sooner.
- Your custom death message goes live within 24 hours of you sending it to us, as long as it follows the server rules.
- If your perks aren’t working 24 hours after payment, email us. If we can’t fix it, we’ll refund the charge in full.
04 Cancelling VIP
You can cancel at any time, in either of these ways:
- Click “Manage subscription” in any VIP receipt email from Stripe and cancel there.
- Email shiroamekusu
@gmail.com from the address you used at checkout and ask us to cancel. We’ll reply to confirm.
After you cancel, you won’t be charged again. Your perks stay active until the end of the month you’ve already paid for, then end automatically. Cancelling doesn’t refund the current month; if you’d like a refund too, see section 05.
05 VIP refunds
- Ask within 7 days of any VIP charge, whether it’s your first payment or a monthly renewal, and we’ll refund that charge in full. Your VIP ends when the refund is issued.
- After 7 days, VIP charges are non-refundable. You can still cancel to stop future charges.
- Whatever the timing, we’ll refund you in full if we couldn’t deliver your perks or you were charged by mistake, for example twice for the same month.
- We don’t refund the current month if your VIP is removed because you were banned for breaking the server rules or WARDOGS’ own rules. We’ll cancel your subscription so you aren’t charged again.
- We may decline requests that look like abuse, such as repeatedly subscribing and asking for refunds.
06 Donations
- Donations are voluntary one-time payments that help pay for running and maintaining the server. You don’t get goods, services, or perks in return.
- Donations are non-refundable. The exception is a payment error: a duplicate charge, the wrong amount, or a payment you didn’t make. Tell us within 14 days and we’ll refund it.
- Eh, Big Dog isn’t a registered charity, so donations aren’t tax-deductible.
07 Downtime and game changes
- We work to keep the server online, but downtime happens: maintenance, game updates, hosting outages, and changes made by BULKHEAD. Short outages aren’t refunded.
- If the server is offline for more than 7 days in a row, email us and we’ll either extend your VIP by the time lost or refund the unused part of your current month. You choose which.
- WARDOGS is in Early Access, and its developer may change how community servers, queues, or messages work. If a change stops us from providing a VIP perk, we’ll email members, and you can cancel and get a refund for the current month.
- If we close the server for good, we’ll cancel every VIP subscription and refund the unused part of the current month.
08 How refunds are paid
Refunds go back to the payment method you used, through Stripe. They usually show up within 5 to 10 business days, depending on your bank. We can’t refund to a different card or account.
09 Problems with a charge
If a charge looks wrong, email us first. We reply within 2 business days, and most problems are fixed quickly. To help us find your payment, include:
- the email address you used at checkout,
- the date and amount of the charge, and
- your Steam profile URL or SteamID64 (for VIP).
Never send us your full card number. You can also contact your card issuer; while a chargeback is open, we may pause the VIP linked to that payment.
10 Price changes
If the VIP price changes, we’ll email current members at least 14 days before they’re charged the new price. You can cancel before then if you don’t want to continue.
11 Contact
Questions about this policy: shiroamekusu